My Return and Refund policy link. 

My shipping policy: Orders are processed within 48 hours of receipt. You will be notified when your item ships.  I offer domestic shipping in the USA only at this time.  I am a one woman show focused on quality and satisfaction vs speed.  Fast service is for Amazon, not small business artists.  If you need special services, please reach out to me through my contacts page. If your requrest is reasonable I will do my best to meet your needs.   See my returns policy for concerns about dissatisfaction with my products.  I charge by weight and distance for shipping.  I use USPS for best pricing and standard delivery in 3-5 days.  Larger paintings may require special delivery.  I do not offer local delivery or pick up at the studio because I am a one woman show and I keep a very busy schedule.  I can not guarantee that I will be at the studio every day because I paint murals that take weeks to months to complete.   My goal is to make you a happy customer and to fulfill your expectations to the best of my ability.